Privacy Policy

Last updated: September 2024

Stormy-aurora ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website stormy-aurora.com and use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Submit a route request form
• Contact us via email
• Subscribe to our communications

This information may include:

• Name
• Email address
• Travel preferences and dates
• Number of travellers
• Any additional information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent
• Referring website

How We Use Your Information

We use the information we collect to:

• Process and fulfil your route planning requests
• Communicate with you about your enquiries
• Improve our website and services
• Send you relevant updates if you have opted in
• Analyse usage patterns to enhance user experience
• Comply with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With service providers who assist in operating our website and delivering our services
• When required by law or to respond to legal processes
• To protect our rights, property, or safety, or that of others

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When determining retention periods, we consider the amount, nature, and sensitivity of the information.

Your Rights

Under the Protection of Personal Information Act (POPIA) and other applicable data protection laws, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to processing of your personal information
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details provided below.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any linked websites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Stormy-aurora
42 Ocean View Drive
Sea Point, Cape Town 8005
South Africa
Email: [email protected]